You can return your order to us for a full refund (minus shipping) within 45 days of receipt of the product, as long as it’s unworn and unwashed. Before returning, you must receive approval by sending a message with the form on our Contact Us page and selecting “Returns” with your original order number and the reason for return.
If your item is defective or does not match your order confirmation (and you can document that with photographs, which we’ll ask for when we reply to your message) we will replace it at no cost to you, and will either send you a prepaid return label or simply ship you a replacement at no charge.
For all other returns, you are responsible for shipping and handling for the return and for any replacement items you may want in exchange.
Once you receive your confirmation email approving the return, please ship the product to 807 Airport Access Rd, Traverse City, MI 49686-3511 and make sure to include your packing slip or our confirmation email in the package if you’ve lost the packing slip.